Shipping Policy

1. Order Processing

All orders are prepared and processed during regular business days.

Please note that order processing time is separate from carrier transit time. Processing times may vary depending on factors such as product availability, order verification procedures, peak shopping seasons, holidays, and other operational circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing the available tracking details.

2. Shipping Methods, Costs & Estimated Delivery Times

Available shipping methods, shipping fees, and estimated delivery times will be displayed during checkout based on your selected delivery destination.

Any delivery timeframe shown during checkout or provided after purchase is an estimated timeframe only and does not represent a guaranteed delivery date.

Actual delivery times may vary due to factors including:

  • Destination location
  • Carrier operations
  • Customs procedures
  • Weather conditions
  • Holidays
  • Other circumstances beyond our reasonable control

Some products are shipped directly from our domestic warehouses, while other items are produced and shipped from our own manufacturing facilities located in the United States, Canada, and Australia.

3. Tracking Information

Once tracking information becomes available, a shipping confirmation email will be sent to the email address provided during checkout.

Please be aware that tracking updates may not appear immediately after a shipping label has been created.

Depending on the carrier, tracking information may be limited or may only update at specific delivery stages.

4. Delivery Delays

We always strive to ensure timely delivery. However, delays may occur due to circumstances outside of our control, including but not limited to:

  • Carrier-related delays
  • Severe weather conditions
  • Holidays or peak shipping periods
  • Customs inspections
  • Transportation interruptions
  • Incorrect or incomplete shipping information

We will provide assistance whenever possible. However, once an order has been transferred to the shipping carrier, we cannot guarantee the carrier’s delivery schedule.

5. Customer-Provided Shipping Information

Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout.

If you need to update your shipping information, please contact us as soon as possible.

Please note that we cannot guarantee changes can be made after order processing or shipment preparation has started.

If a package is delayed, returned, or requires reshipment due to incorrect or incomplete information provided by the customer, additional shipping fees may apply.

6. International Orders

For international shipments, additional charges may apply depending on the destination country, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local fees

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not controlled by Armasora.

7. Lost, Stolen, or Delivered Packages

If your tracking information shows an unexpected delay or your package cannot be located, please contact us so we can review the available shipment details.

If tracking information shows that your package has been delivered, we recommend checking the following locations:

  • Your delivery area
  • Mailbox or package drop-off location
  • Building reception (if applicable)
  • Household members
  • Neighbors
  • Local carrier information

The resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of each shipment and the procedures of the applicable carrier.

8. Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, packages may arrive at different times and may include separate tracking numbers.

9. Contact Us

If you have any questions regarding payments, charges, discount codes, or the checkout process, please contact us:

Armasora
Operated by Golden Glow Limited

Address:
Unit 2A, 17/F Glenealy Tower,
1 Glenealy Central,
Hong Kong

Email: service@armasora.com