Return Policy
Return Window
Customers may submit a return request within 30 days of confirmed delivery of their order.
Before sending any item back, customers are required to contact us first. We will review the request, confirm eligibility, and provide the correct return instructions.
Return Eligibility
Unless an item is received defective, damaged, incorrect, or otherwise qualifies for protection under applicable laws, all returned products must meet the following requirements:
- Unused
- Unworn
- Unwashed
- Unaltered
- In original condition
All original components, including:
- Product parts
- Accessories
- Manuals
- Product documentation
- Original packaging
must be included with the returned item.
A valid proof of purchase is required for all return requests.
Non-Returnable Items
Certain products may not be eligible for return due to health, safety, hygiene, personalization, or product integrity considerations.
Non-returnable items may include, but are not limited to:
- Personalized or customized products
- Opened hygiene-sensitive products
- Gift cards
- Items marked as final sale
- Products specifically identified as non-returnable
Any applicable return restrictions will be clearly stated on the product page or communicated before a return request is approved.
Damaged, Defective, Incorrect, or Incomplete Orders
Customers are encouraged to inspect their order shortly after delivery.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us investigate the issue, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging
- Shipping label images (when applicable)
After reviewing the submitted information, we will provide an appropriate resolution if the claim is confirmed, in accordance with applicable laws and our store policies.
Return Shipping
Customers are generally responsible for return shipping costs for returns caused by personal preference, including:
- Change of mind
- Incorrect product selection
- Other reasons unrelated to an error on our behalf
If Armasora confirms that an item was damaged, defective, or incorrectly shipped, we will provide appropriate assistance and return instructions.
Original shipping fees are non-refundable unless required by applicable law or otherwise stated.
Refunds
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method.
Refund processing times may vary depending on:
- Payment providers
- Card issuers
- Financial institutions
Where legally permitted and applicable, deductions may be made for:
- Missing components
- Excessive use
- Product damage
- Unauthorized alterations
- Reduced product value
Exchanges
Exchange requests are subject to product availability and current inventory levels.
In some situations, the fastest solution may be to return an eligible product and place a new order after the return request has been approved.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
We cannot guarantee cancellation once an order has entered:
- Processing
- Fulfillment
- Shipment preparation
- Dispatch
Contact Us
If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us:
Armasora is operated by Golden Glow Limited
Address:
Unit 2A, 17/F Glenealy Tower,
1 Glenealy Central,
Hong Kong
Email:
service@armasora.com